Support
Need help? Found a bug? Have a feature idea? You're in the right place.
Contact
The fastest way to reach a human is email: hej@infopeak.se.
Please include:
- Your macOS version (Apple menu → About This Mac)
- Your Meeting Recorder version (Settings → About)
- What you were trying to do, and what happened instead
- If relevant: the contents of
Console.appfiltered byprocess == "MeetingRecorder"around the time the issue happened
Frequently asked questions
Where are my recordings stored?
By default in ~/Documents/MeetingRecorder/. You can change
the storage directory in Settings → Storage. The folder is yours — you
can back it up, move it, or delete sessions manually.
Does the app send my recordings anywhere?
Only if you explicitly configure a cloud transcription provider (e.g. OpenAI with your own API key). With the default WhisperKit + MLX setup, everything stays on your Mac. See the Privacy Policy for the full breakdown.
Why does the app need Screen Recording permission?
Two reasons: capturing system audio (the other meeting participants you hear from your speakers) and recording video of meeting windows. Both use Apple's ScreenCaptureKit framework, which falls under the "Screen & System Audio Recording" permission category. The app does not capture screen content unless you explicitly start a video recording.
Which transcription provider should I use?
For most users, WhisperKit (local) is the best default — no setup, no API key, reasonable accuracy across most languages. If you have an OpenAI API key already and want maximum accuracy for technical or multi-speaker content, gpt-4o-transcribe via OpenAI is excellent. MLX is for structuring the raw transcript into a markdown summary; it also runs locally.
What's the difference between Free and Pro?
Free gives you unlimited audio recording plus generous monthly budgets for video (5h), transcription (10h), and search (30 queries). Pro removes those limits and unlocks four power-user features: Teams automation (auto-start & stop), session merge, slide extraction from video, and video at 1080p / 1440p / 4K. See the pricing page for the full comparison.
I bought Pro on one Mac. How do I activate it on another?
Sign in to the same Apple ID on both Macs and open Settings → Pro → Restore Purchases. Pro Lifetime is family-shareable: if you have Family Sharing set up, members of your family see Pro automatically.
I'm hitting a free-tier limit but the month isn't over yet.
The cap is a calendar-month budget, not a sliding window. It resets on the 1st of the following month. If you record a lot of meetings, Pro Lifetime is the right tier — it removes the budget entirely.
Can I cancel my Pro subscription?
Yes, any time. Pro Monthly and Pro Yearly are managed through Apple's standard subscription flow: System Settings → your Apple ID → Media & Purchases → Subscriptions. You'll keep Pro until the current period ends, then drop back to Free.
What happens to my data if I uninstall the app?
Nothing automatic — the app's storage folder (your recordings and
transcripts) is left in place so you don't accidentally lose data.
Delete it manually from ~/Documents/MeetingRecorder/ if
you want to remove everything.
System requirements
- macOS 14 Sonoma or later
- Apple Silicon (M-series chip) recommended. Intel Macs work but on-device AI models (WhisperKit, MLX) will be noticeably slower.
- Free disk space: ~4 GB for the app and cached models on first run; recordings add up from there.
- Microphone permission (always)
- Screen & System Audio Recording permission (only required for system audio capture and video recording)
Reporting bugs
Bug reports with reproducible steps are the fastest path to a fix.
Include the steps you took, what you expected, and what actually
happened. Console logs help too — open
Console.app, filter by MeetingRecorder, and
include the lines from around when the issue occurred.
For crashes, the macOS crash reporter usually prompts you to send a report to Apple. If you can also forward the crash log to support, that helps a lot.